FAQs

Welcome to the Frequently Asked Questions (FAQs) page for Isaac Joseph James!

Here, we aim to answer some of the most commonly asked questions about our premium vodka and brand. From our production process to where you can purchase our products, we’ve got you covered.

We take pride in our commitment to quality and heritage, and we understand that when it comes to our customers, clarity and transparency are of utmost importance. That’s why we have created this page to provide you with the answers you need.

If you have further inquiries or require additional assistance, please don’t hesitate to contact our customer service team HERE. We are here to help and ensure you have an exceptional experience with Isaac Joseph James Premium Vodka.

Thank you for choosing Isaac Joseph James – cheers to honesty, hard work, and good times!

Isaac Joseph and James Premium Vodka stands out from the rest due to its commitment to quality and heritage. Our founders perfected the recipe, using only the finest ingredients and traditional distillation methods, ensuring a smooth and distinctive taste. Additionally, our brand celebrates the values of hard work, honesty, and good times, paying homage to our grandfathers and grandmothers who inspired us.

In response to the diverse taste preferences of our consumers, we have introduced a distinct flavor to complement our flagship vodka. While our classic vodka delivers a clean and refined experience, our new flavor offers a unique twist that appeals to a wider range of palates. Both options embody the premium quality that Isaac Joseph and James is known for.

Our vodka is crafted using traditional production methods passed down through generations. We prioritize sourcing the finest ingredients, which are carefully distilled to create a spirit of exceptional quality. Every bottle of Isaac Joseph and James Vodka is made with meticulous attention to detail, ensuring it meets our founders’ exacting standards.

Yes, you can pre-order our vodka online HERE. We offer the convenience of online ordering, making it easy for you to enjoy our premium vodka from the comfort of your own home.

For information regarding investment opportunities, please contact our team at sales@isaacjjvodka.com. Our dedicated representatives will be happy to discuss potential partnerships and provide further information.

If you are interested in becoming a distributor of Isaac Joseph and James Premium Vodka, we would love to hear from you. Please reach out to our team at sales@isaacjjvodka.com to discuss potential partnership opportunities and requirements.

As a brand deeply rooted in the celebration of hard work and good times, we actively seek opportunities to support and collaborate with events and initiatives that align with our values. For inquiries regarding sponsorships or partnerships, please reach out to our dedicated team by email at sales@isaacjjvodka.com.

To delve deeper into the story and heritage of Isaac Joseph and James Premium Vodka, we invite you to explore our website. You will find information about our founders, their inspirations, and the traditions they cherished. Additionally, follow us on social media for updates and behind-the-scenes glimpses into our brand’s journey.

Shipping Policy

At Isaac Joseph James, we want to ensure that receiving our merchandise is a smooth and convenient customer experience. Please review our shipping policy below for details on how we handle shipping:

  1. Shipping Areas: We currently offer shipping within the United States. We aim to expand our shipping options to other regions in the future.

  2. Shipping Methods and Providers: We partner with reputable shipping carriers to ensure the safe and timely delivery of your Isaac Joseph James merchandise. The specific carrier will depend on your location and the shipping option you select during checkout.

  3. Processing Time: Once your order is placed, please allow 1-2 business days for order processing. We strive to ship your order as quickly as possible.

  4. Shipping Time: The estimated shipping time will depend on the shipping method chosen during checkout. Standard shipping typically takes 3-7 business days, while expedited shipping options may be available for quicker delivery.

  5. Shipping Costs: Shipping costs are calculated based on your order weight, destination, and chosen shipping method. The shipping cost will be displayed at checkout before finalizing your purchase.

  6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to track the progress of your shipment until it reaches your doorstep.

  7. Shipping Restrictions: Certain items may have shipping restrictions due to legal regulations or safety concerns. Please review our product listings and any additional information provided to ensure compliance with these restrictions.

  8. International Shipping: Currently, we only offer shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping options in the future.

  9. Shipping Issues and Support: In the unlikely event that you encounter any issues with your shipment, please get in touch with our customer service team at sales@isaacjjvodka.com. We will assist you in resolving the issue and ensuring your satisfaction.

Please note that shipping policies may be subject to change. Any updates or modifications to our shipping policy will be communicated on our website.

Thank you for choosing Isaac Joseph James. We appreciate your support and hope you enjoy our premium merchandise!

Refunds and Returns Policy 

We strive to provide our customers with exceptional products and experiences at Isaac Joseph James. We understand that there may be instances where you need to request a refund or return. Please review our policy below for details on how we handle refunds and returns:

  1. Refunds for Merchandise: If you are unsatisfied with your merchandise purchase, you may request a refund within 14 days of receiving your order. To be eligible for a refund, the merchandise must be unused, in its original packaging, and in the same condition as when you received it. Please note that shipping fees are non-refundable.

  2. Returns for Damaged Merchandise: We take great care in packaging and handling your merchandise to ensure it arrives in perfect condition. In the unlikely event that your merchandise arrives damaged, please get in touch with our customer service team at customerservice@isaacjjvodka.com within 48 hours of receiving your order. Please provide clear photos of the damaged items and packaging. We will work with you to resolve the issue and arrange a replacement or refund.

  3. Refunds for Liquor Sales: All liquor sales are final due to legal restrictions and the nature of our products. We cannot accept returns or provide refunds for any liquor purchases unless the product is damaged upon arrival. If you receive a damaged liquor item, please follow the instructions in point 2 above to initiate a return.

  4. Return Process: To initiate a refund or return request, please get in touch with our customer service team at customerservice@isaacjjvodka.com. Include your order number, a description of the issue, and any relevant supporting information or photos. Our team will guide you through the return process and provide further instructions.

  5. Refund Processing: Once the returned merchandise is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original payment method within a reasonable timeframe.

  6. Non-Refundable Items: Certain items, such as gift cards or promotional items, may be non-refundable. Any such exceptions will be clearly stated at the time of purchase.

  7. Shipping Costs: Please note that shipping costs associated with returns or refunds are the customer’s responsibility unless the return is due to product damage upon arrival.

Please carefully review your order and provide accurate information during checkout to avoid unnecessary returns or exchanges.

If you have further questions or need clarification on our refunds and returns policy, please get in touch with our customer service team at sales@isaacjjvodka.com.

Thank you for choosing Isaac Joseph James, and we appreciate your understanding and support. Cheers!